 | I am faxing a document but its not getting through. |  |
 | Check and make sure you are sending it to the correct number and that you are
faxing it in the correct 10 digit format. Ie with a 07, 02, 03 or 08 prefix etc. |
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| The following message is appearing: ERROR – You are not an authorized user. | |
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The email address you are sending from is not setup with FaxMate®. Check the
email address you are sending from is setup with FaxMate® and try again.to do this, login to the Account Management System on our web site. http://my.faxmate.c |
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| The fax recipient is claiming the quality is poor / unreadable. How do I fix it? | |
| It is most likely that the document you faxed was colour. Although it may be a
document with black text, it may have been scanned in colour. Try changing your
scanner options to black and white for best results. |
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| Why has FaxMate only faxed a small part of the image/page? |  |
| This may happen if you are faxing in an image format larger than either:
*2480 x 3508 @ 300 DPI
*1654 x 2339 @ 200 DPI
*1240 x 1754 @ 150 DPI |
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| How do I know if my fax has gone through. | |
| For each fax you send you will receive a receipt describing if your fax has gone through or not. And if it did not go through, it will suggest how you can resolve the issue. |
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| Faxing from Outlook | |
| Outlook integration with the Windows Fax Service
Outlook 2000 and up includes Fax Mail Transport that utilises a Fax Service Provider. This makes it possible to send faxes directly from Outlook. For details, refer to the "Faxing in Windows XP", on the |
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| Mail Merge / Fax Merge with FaxMate's Windows Fax Service | |
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In earlier versions of Word, the Merge to Fax
option uses Microsoft Fax (also known as At Work Fax), which is
installed with Microsoft Windows 95 and as a separate installation with
some versions of Microsoft Windows 9 |
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| Sending Faxes using Mac Mail (mail.app) | |
| When sending faxes using Mac Mail (mail.app) you need to change the way you format the message due to the way Mac Mail sends HTML emails with attachments being a bit "non standard".
For it to work correctly you need to format the email as Plain-text.
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| What file formats can I send faxes in? | |
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What file formats does FaxMate support to send faxes?Microsoft Word .docWindows BMP .bmpAcrobat PDF .pdfTIFF images .tif, .tiffGIF images |
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| Can I send to 1300 & 1800 numbers? | |
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yes, FaxMate supports 1300 & 1800 numbers.Just use the full number like you would with a normal fax machine. There is no international prefix or area code required to do this. |
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| Windows Printer Driver | |
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The Windows Fax Printer Driver now has the ability to link to FaxMate. It's simple, just install the FaxMate device driver, enter your email details and presto! Windows Fax has been enabled to deliver faxes via FaxMate.That enables you to |
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| 64bit Support for the Windows Fax Printer Driver | |
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Q. How to use the Fax Printer Driver on Windows 64Bit?A. Manually install the drivers:.1) Stop the Spooler (net stop spooler)2) Copy the following files from 32-bit Windows Server 2003 SP2 system setup as a Fax Server:FXSAPI.DLL, |
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| How long before an email address is added as an outbound fax? | |
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If adding an outbound fax email address via the Account Management System, it is added immediately upon hitting the submit button.
Hope that helps.
Craig |
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| Error Code E803 - Empty email | |
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Empty Email - THIS FAX WAS NOT SENTThe contents of the email we received from you was empty so your fax was not sent.If you were wanting to send just an attachment, make sure the attachment was included in your email. |
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| Error Code E804 - Microsoft excel document failed to send | |
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You attempted to send an Microsoft Excel Document, unfortunately due to a common misunderstanding where the entire Excel document is faxed (sometimes numbering hundreds of pages) rather than just a small print area is faxed, as a result we have removed |
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| Error Code E801 - Document conversion failed | |
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The document conversion failed when trying to convert [filename] with the format [format].Please ensure it is a supported file type that you are sending:File Type |
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| Error Code E345 - Manually killed or removed by administrator | |
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Manually Killed or Removed by an Administrator - THIS FAX WAS NOT SENTThis Fax was removed from the fax queue by an administrator. Normally this is because it was somehow erroneous. Please ensure you are sending faxes as per the |
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| Error Code E002 - No carrier detected | |
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No Carrier Detected - THIS FAX WAS NOT SENTWhile attempting to send your fax our server returned an busy/invalid number error, this means either: - the number was busy on each of three attempts - the number was answered b |
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| Error Code E601 - Unauthorised sender | |
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Unauthorised sender - THIS FAX WAS NOT SENTYour email address was not listed as an authorised senders email address.If you wish to send faxes via faxmate you MUST complete the following steps:1. Setup Auto payment method - |
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| Error Code E805 - PDF conversion failed | |
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PDF Conversion Failed - THIS FAX WAS NOT SENTYou attempted to send a PDF Document that we were unable to open and prepare for faxing. These may help you work out where the issue is:1) PDF's Created incorrectly - try u |
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| Error Code E901 - Timed out when waiting to send fax | |
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Timed out in the Queue - THIS FAX WAS NOT SENTYour fax for some reason Timed Out in the queue while waiting to be sent. The queue may have frozen or there may be some other technical reason for the expiration. This has been esc |
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| Error Code E702 - Too many numbers as recipients | |
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Too Many Numbers - THIS FAX WAS NOT SENTYou attempted to fax a large number of recipients and as a result was rejected. To send faxes to a large number of recipients, we recommend you either break them up into smaller batches (less than 10 |
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