 | Problems receiving faxes |  |
 | If you are having problems receiving faxes, we recommend you use the inbound fax troubleshooter to help identify where the issue is and correct it.
The easiest way to determine whether the service is working is to setup an additional recipient email ad |
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| Do I need any additional hardware or software? | |
| All you need to start faxing with FaxMate is a working email address account. There’s no additional hardware, software, fax modem or phone line required.
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| Can FaxMate issue me a phone number? |  |
| FaxMate can issue you a phone number or you can bring your own phone number thanks to local number portability.
If you port your number you can stop paying the associated line rental. The FaxMate number provided is a local number within the area you r |
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| How do I receive a fax? | |
| When someone faxes your FaxMate® number it is automatically converted to a PDF and emailed to you within 10 seconds. |
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| Can I receive on multple email addresses? | |
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Yes, via the FaxMate® Account Management System http://my.faxmate.com.au you can login to your account and setup up to three recipients to all receive copies of sent faxes. This is available at no additional cost.To make changes yourself, ac |
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| What file formats can I receive faxes in? | |
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The faxes are available in either PDF or TIFF formats. PDF is the default file type and is generally smaller. To change from PDF to TIFF log a support request and we will modify the filetype for any new faxes. |
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| is my Spam/Antivirus Software blocking my emails? | |
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FaxMate emails include attachments and are based on predefined message templates.
As they appear quite repetitive in nature they sometimes get incorrectly identified as spam emails so you are best to whitelist us so they dont get blocked.
You m |
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| Can I change the email address faxes are sent to? | |
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You are able to make changes to your addresses via the Account Management System on our web site. http://my.faxmate.com.au login with your username (usernam |
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| I have lost some of my faxes, can you resend them to me? | |
| The FaxMate® privacy policy prohibits us storing faxes.Faxes/emails are sent automatically as soon as they are received by our equipment. If you think you have missed any faxes you can check your logs for the fax number/service in que |
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| I received a fax that was addressed to another company, what do I do? | |
| That's actually no different to a fax sent to a wrong number when using a conventional fax number.FaxMate is a delivery mechanism not the sender of the fax, there isn't much we can do to stop that, either delete the fax/email or contact the co |
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| How long does it take to receive a fax? | |
| To receive a fax, it typically takes 5-10 seconds from when the sender sends it. There is no delay within FaxMate. We do periodical tests to ensure this throughput is maintained.It is common for clients mail servers to have delays or probl |
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| I added a new recipient for my fax number but it says unprovisioned not active. | |
| Under the Account Management System there is a submit button to activate your changes, click on that and the status will change to Active.
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| My mail server is down, how can I download my faxes? | |
| The FaxMate privacy policy prohibits us from storing copies of faxes, so it is not possible to download them, that is why we recommend you setup a backup email address for receipt of your faxes.This can be done via the Account Management Sys |
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| Can I keep / use my existing fax number with FaxMate? | |
| Yes. You can do this either of two ways:
1. By diverting calls to a FaxMate issued number, doing this though you would continue to pay your Telephone line rental plus call diversion costs (from your current Telco / Phone company) each time you r |
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| Can I divert my duet number to FaxMate | |
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Yes you can, this is done by dialing *11*3# then *21 <destination>#where <destination> is the fax number you are wanting to divert TO. (make sure you have a dial tone first before you start dialing)A preferred o |
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| Does FaxMate work with VOIP? | |
| FaxMate is not dependent on a phone service, it only requires a working email address. So whether you are using VOIP, Dialup Internet, Satellite, Cable Internet or any other service, provided you have a working email address then FaxMate will work for y |
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